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We strive for excellence in all that we do
- Our product is superior
- Our welcome is heartfelt
- Our service is extraordinary
- Our professionalism is distinctive
- We do this for one reason only: to create a precious and unforgettable guest experience.
Our Guests
- We provide our guests with memorable experiences, and value for money.
- We deliver service which is professional, yet warm; informative yet not overbearing; efficient yet relaxed.
- Our product is striking, well maintained, and comfortable.
Our Team
- We prioritise our people.
- We are honest, we listen and we value input at all levels.
- We operate an employment environment of respect for all.
- We encourage and support the growth and development of our employees.
Our Environment
- We are committed to a sustainable future and to improving the social, economic and environmental well-being of the community, and the planet.
- We are committed to working locally to celebrate the beauty of where we live, and harness this by supporting local produce, local businesses and communities.
- We are serious about a clean planet and reducing toxic waste; our housekeeping products are all biodegradable and contained in re-cycled bottles; all of our guest amenities are locally produced, organically farmed, biodegradable and recyclable.
- We actively re-cycle and re-use, and we rarely waste.
Us
- Surprising and delighting our guests is priority number one.
- Having positive relationships with our partners, suppliers, and employees is really important to us and to getting the job done.
- We have pride in what we do and are always busy re-inventing ourselves to ensure that we are being the best we can be.
- We are passionate about doing what we do well, and having fun doing it.
